Frequently Asked Questions
Frequently asked questions
Here is a sample of the most frequently asked questions our customers ask us. This will hopefully give you a better idea of how our company works. In particular, our various services, staff, policies and any other information which may be of use to you. You can also Send us a message.
Barwon Carpet Cleaning provide Carpet steam cleaning, Upholstery steam cleaning, mattress cleaning, Tile & grout cleaning, Car interior’s steam cleaning, Rug steam cleaning, Carpet Water Damage Treatment, Pet Urine Removal Treatment, Flood damage work, Flood restoration work.
We service Geelong wide and all surrounding areas.
We have over 20 years of experience.
Yes, we do commercial and domestic carpet cleaning.
For all enquiries please call us on 0428502670.
Yes, if you prefer to contact us via email please send your enquiry to us info@barwoncarpetcleaning.com.au and we will contact you back as soon as possible.
Yes , we offer free quotes over the phone
Yes, we are locally owned and operated business.
Yes, we are registered.
Your carpets should be professionally cleaned every 12 months. When cleaned and maintained correctly, the carpet life is extended. Your carpet will not be damaged if cleaned correctly and on a regular basis. It is the unseen bacteria, soils and allergens that cause the damage.
Unfortunately, some stains are permanent and cannot be removed.
Yes, we are fully licensed, insured, police checked and working with children’s checked
Depending on the job, I can get there asap. Emergency service and after-hours service are available.
Yes, we use environmentally friendly products.
Yes, we have a team of expert technicians to advise or to solve any problems that may arise.
Yes, we offer a reliable service
Costs vary depending on the size and severity of the mould issue. After a free inspection, we provide a transparent, detailed quote tailored to your needs, with no hidden fees.
At Barwon Carpet Cleaning, we guarantee the quality of our mould remediation services. While mould removal works well, the warranty relies on proper ongoing moisture control. We provide a satisfaction guarantee on our workmanship, but to prevent mould from coming back, addressing the root causes of dampness is crucial.
Mould can return if moisture problems aren’t fixed. Just cleaning mould without fixing leaks, poor ventilation, or humidity won’t stop it coming back. Our mould remediation includes moisture assessment and advice to help prevent mould returning.
Yes, mould exposure can lead to respiratory issues, allergies, skin irritation, and worsen asthma symptoms. If you notice unexplained health problems and suspect mould, it’s important to seek professional remediation quickly.
Before our team arrives, make sure the affected area is accessible and clear away fragile items nearby. We’ll give specific instructions if any special precautions are needed to protect your home during mould removal.
Control moisture by promptly fixing leaks, improving ventilation, using dehumidifiers, and regularly cleaning damp-prone areas. Keeping spaces dry and well-ventilated is the best defence against mould.
Mould spreads by releasing tiny spores that travel through the air. These spores land on damp surfaces and multiply rapidly when conditions are suitable.
In addition to professional removal, preventing mould from returning involves fixing moisture sources and ensuring good airflow. We also recommend ongoing inspections to detect early signs.
Yes, our mould technicians are trained to safely assess and treat mould in subfloor areas and roof cavities to protect your entire property.
Absolutely. We offer mould removal for vehicle interiors, including carpets, upholstery, and ventilation systems.
We can assess and treat mould inside walls, but this often requires specialised equipment and sometimes minor repairs to access affected areas safely.
A: We are on standby 24/7. As a local Geelong company, we aim to reach your property as quickly as possible, usually within 60-90 minutes of your call, depending on your exact location and current road conditions.
Yes, in many cases! The most important things to consider are the type of water (Clean Water tends to have the best outcome), how long the carpet stayed wet, and whether the drying process was started promptly. Our friendly IICRC certified technicians will visit your location, assess the situation, and provide you with an honest and helpful recommendation. Keep in mind, the underlay usually needs replacing to make sure everything is hygienic and properly dried.
The length of time needed varies depending on how severe the flood was. Typically, water extraction takes a few hours, and the most important part, the structural drying phase, usually lasts between 3 to 5 days. Rest assured, our dedicated team will use advanced monitoring tools to ensure your property is thoroughly dry before we consider the job complete.
Absolutely. We collaborate with all major Australian insurance providers. We can supply detailed reports, photographic evidence, and precise moisture readings that your insurer will need to process your water damage claim. We can often bill your insurer directly to lessen your out-of-pocket costs.
A: Costs vary with area size, damage extent, water type, and materials. We offer on-site assessment and a transparent quote before starting. Calling us quickly helps prevent further damage and keeps costs down.
A: Your safety is the top priority.
- If it is safe and possible, turn off the electricity at the switchboard for the affected areas.
- Stop the water source if you can (e.g., turn off the mains water).
- Move small furniture, electronics, or valuable items out of the water to a dry spot.
- Do NOT use household appliances (like a vacuum cleaner) in the wet area.
- Call Barwon Carpet Cleaning immediately at 0428 502 670.
A: Mattress cleaning usually takes between 30 and 60 minutes, depending on the size and condition of the mattress. Drying generally takes 2 to 6 hours. We use advanced rapid-drying equipment to minimise wait times, so you can enjoy a fresh, clean mattress quickly.
A: Yes, our mattress cleaning uses non-toxic, eco-friendly products safe for kids, pets, and those with allergies. Our process removes allergens, dust mites, and bacteria, creating a healthier and safer sleeping environment for your whole family.
Absolutely. We use specialised pre-treatment solutions and powerful extraction methods to effectively remove tough stains such as blood, wine, sweat, and food spills, restoring your mattress’s cleanliness without damage.
A: For optimal hygiene, mattresses should be cleaned every 6 to 12 months. More frequent cleaning is recommended if you have allergies, pets, or young children, to reduce allergens and keep a fresh sleeping environment.
A: Our professional cleaning uses minimal moisture, leaving the mattress slightly damp but not soaked. Drying usually takes 2 to 6 hours, depending on conditions. Good ventilation helps speed up the process.
A: Yes, we clean all mattress types, including memory foam, latex, innerspring, pillow-top, and hybrid mattresses. Our experts adjust cleaning methods to protect the mattress material while ensuring a thorough clean.
A: We prefer that someone is home to let us in and to conduct the post-cleaning inspection. However, we can make alternative arrangements if necessary.
A: For most Geelong homes and businesses, professional rug cleaning is advised every 12 to 18 months to sustain cleanliness and prolong rug lifespan. However, if you have pets, children, or allergy sufferers, more frequent cleaning, every 6 to 12 months, might be needed to keep your rugs clean, hygienic, and free from allergens.
A: Yes! Our technicians specialise in removing stains and odours from spills like wine, coffee, pet urine, and food. We use eco-friendly products to lift stains without damaging rug fibres.
A: Absolutely. At Barwon Carpet Cleaning, we use environmentally friendly, non-toxic, biodegradable cleaning solutions that are safe for your family and pets. Our process meets top safety standards while providing excellent results.
A: Drying times vary depending on the rug’s thickness, material, and environmental conditions. Usually, rugs cleaned by our Geelong team dry within 4 to 12 hours thanks to our advanced drying equipment. We suggest keeping rugs flat and well-ventilated during drying for the best results.
A: Yes, we provide handy pickup and delivery services around Geelong and nearby suburbs. Our team will pick up your rug from your home or business, professionally clean it, and return it fresh and spotless, saving you time and effort.
A: Professional rug cleaning employs specialised equipment and certified cleaning agents that penetrate deep into rug fibres to remove embedded dirt, allergens, and bacteria. DIY methods often only clean surface dirt and may damage delicate fibres or cause shrinkage. Our professional service ensures a thorough, safe, and long-lasting clean.
A: Yes, regular professional rug cleaning removes dust mites, pet dander, pollen, and other allergens trapped in your rugs, improving indoor air quality and reducing allergy symptoms. This is especially important for Geelong residents with asthma or allergies.
A: With over 20 years of experience and a team of IICRC-certified technicians, Barwon Carpet Cleaning is Geelong’s top-rated carpet and rug cleaning company, known for exceptional service, eco-friendly methods, and reliable results that keep customers coming back.
A: Booking is simple! Just call us at 0428 502 670 or email info@barwoncarpetcleaning.com.au to organise your rug cleaning in Geelong or nearby areas. We provide free consultations and competitive quotes tailored to your rug cleaning requirements.
Tile cleaning is all about gently removing dirt and stains from the surface of your tiles, helping them look bright and fresh. Meanwhile, grout cleaning focuses on the tiny, porous lines between the tiles where dirt, mould, and grime tend to settle in over time. Together, these cleaning steps work hand-in-hand to give your space a thorough, fresh, and welcoming update.
For most homes, professional tile and grout cleaning is recommended every 12 to 18 months. High-traffic areas or commercial properties may need more frequent cleaning to uphold hygiene and look.
Absolutely! Our expert cleaning process quickly and thoroughly removes mould, mildew, bacteria, and tough stains from grout lines, giving your floors and walls a fresh, clean look while making sure they’re safe and healthy for everyone.
Absolutely! We tailor our cleaning methods and products to match all types of tiles, such as ceramic, porcelain, natural stone, and slate. This way, we make sure your tiles are cleaned safely and effectively, all without any damage.
Cleaning times differ based on the area’s size and condition, but residential jobs usually take between 2 and 4 hours. We offer accurate time estimates following our initial inspection.
Yes. Our professional-grade equipment and cleaning solutions can remove stubborn stains caused by dirt, grease, spills, and hard water deposits, restoring your tiles’ original appearance.
Yes, grout sealing is a helpful add-on we provide to keep your grout lines looking their best. It helps protect against future stains, moisture, and damage, making it easier to keep your space looking fresh and clean for a longer time.
Grout sealing usually lasts between 1 and 3 years, depending on foot traffic and wear. We suggest resealing grout every 12 to 24 months for optimal protection.
While basic cleaning can be performed at home, professional tile and grout cleaning employs specialised equipment and solutions that penetrate deeply to remove ingrained dirt and stains, yielding a much better result.
Yes, we use eco-friendly, non-toxic cleaning products that are safe for your family and pets while effectively restoring your tiles and grout.
The duration of upholstery cleaning depends on the size and condition of the furniture. Generally, cleaning a standard sofa takes between 1 to 2 hours. After cleaning, drying times typically range from 2 to 6 hours, influenced by the fabric type and environmental factors like humidity and airflow. We always aim for efficient service while ensuring thorough cleaning and minimal disruption.
Yes, upholstery cleaning is safe for most fabric types when performed by experienced professionals like us. We carefully test and identify your furniture’s fabric before choosing the appropriate cleaning method and solutions.
Our professional upholstery cleaning methods use low-moisture steam extraction techniques that minimise water usage, so your furniture will feel only slightly damp, never soaked. This ensures quicker drying times and reduces the risk of mould or mildew development. For best results, we recommend airing out the room and maintaining good ventilation to help your upholstery dry fully within a few hours.
Absolutely. Pet stains and odours are some of the most common challenges we deal with. Our professional cleaning solutions are specially designed to break down stubborn stains and neutralise unpleasant smells caused by pets. Using deep-cleaning techniques and effective deodorising agents, we restore your upholstery’s cleanliness and freshness, making your home healthier and more comfortable for everyone.
Most households should get professional upholstery cleaning at least yearly to keep hygiene and appearance. If you have pets, kids, or allergies, clean more often, every 6 to 12 months. Regular cleaning removes dirt and allergens and prolongs furniture life, protecting your investment.
Yes, we provide specialised upholstery cleaning for commercial clients in Geelong, including offices, hotels, and restaurants. We understand the need for flexible scheduling and efficient cleaning to minimise downtime. Our customised programs keep your furniture hygienic, presentable, and welcoming for clients and staff.
We prioritise your family’s and pets’ safety by using eco-friendly, non-toxic, biodegradable cleaning products. These solutions clean and sanitise upholstery without harmful chemicals or fumes, ensuring a safe, healthy indoor environment- especially for households with children, pets, or sensitivities.
We recommend booking 3–5 days prior to your final inspection to ensure adequate drying time and allow for any potential re-cleaning if needed.
Yes! We offer a 100% bond back guarantee, meaning if your landlord is not satisfied, we will re-clean at no extra cost.
We effectively treat most stains. For serious damage, we offer honest advice on whether to repair or replace your carpet.
A: Absolutely. We can move lightweight furniture to access carpets or work around larger items safely.
Most vehicles can be fully steam cleaned within 1.5 to 3 hours, depending on size and condition. Drying usually takes between 2 to 6 hours.
Yes, our experienced technicians customise the steam cleaning process according to your car’s fabric type, including delicate leather, ensuring no damage occurs.
For optimal hygiene and appearance, it’s recommended to get your car interior professionally steam cleaned every 6 to 12 months.
Yes, our steam cleaning, along with specialised vacuuming and deodorising, effectively removes pet hair and neutralises persistent odours.
We proudly use only eco-friendly, non-toxic, and biodegradable cleaning agents, ensuring they are completely safe for your family and pets.
Yes, our pre-treatment and steam cleaning processes are highly effective at lifting a wide variety of stubborn stains.
While not compulsory, we suggest attending the initial inspection and final walkthrough. We can organise flexible times to suit you.